Support policy

Early access is free; support is straightforward.

Reports currently unlock free by email. If an optional support payment is made through a third-party coffee link, that provider controls payment handling and refund mechanics.

Last updated July 30, 2026

Report access

If an early-access report fails to unlock after submitting your email, contact support with the report link and approximate time.

Optional support payments

Coffee/support contributions are voluntary and separate from product access. Use the payment provider receipt or support flow for payment-specific questions.

How requests are reviewed

Include the report ID or link, email used to unlock, approximate date, and a short description. Never send card details or website passwords.