Before contacting support
Retry the action once, note the page and approximate time, and keep any on-screen message. For billing questions, include the purchase email but not card details.
Product support
Help with a scan, report, account, or purchase.
Include the report ID, account email, and a short description of what happened. Never send passwords, payment card details, private access credentials, or website login information.
Security reports
If you believe you found a security issue, do not test it against other users or access data. Send a concise reproduction and allow time for review before public disclosure.
Support contact
The public support email must be configured before launch.